FAQ
Frequently Asked Questions
Are all fees included in the room price?
A: VAT is the only fee to consider and is included in the room rate.
When should I pay for my stay?
A: If you have opted for a refundable rate, payment for your stay will be taken at check-in. If you have chosen a non-refundable rate, payment will be made at the time of booking.
How can payments be made?
A: Our goal is to make every detail simple and efficient for all our guests. We accept a variety of popular payment methods, including cash, bank transfer, credit and debit cards (MasterCard, Visa, Amex, Diners Club, JCB International) and MBway.
Does the hotel have an ATM?
A: There are two ATM units nearby. Contact us for more information
Can I cancel a non-refundable reservation?
A: Non-refundable reservations can be canceled at any time, although there is no refund for the amount previously paid. The hotel offers two types of rates: a refundable rate, which gives you the possibility to cancel without additional costs up to 7 days before arrival, and a non-refundable rate, with very favorable conditions, which payment must be made at the time of booking to that this is confirmed.
Can I modify a non-refundable reservation?
A: It is not possible to modify a non-refundable reservation.
Can I have an extra bed in my room?
A: Our room types vary in size and, therefore, AlmaLusa Comporta only offers an extra bed solution in sofa beds in the Suites. The sofa bed has an additional cost of €70, with breakfast included, and is subject to availability.
Can I smoke in the room?
A: No. AlmaLusa Comporta is a non-smoking establishment, in accordance with European legislation. Smoking in rooms or any other part of the hotel is expressly prohibited. A monetary penalty will be applied to cover cleaning costs.
Do you have rooms for people with reduced mobility?
A: We have a room and a suite for reduced mobility. Contact us for more information.
Does the hotel have a car park?
A: The hotel has parking inside and outside for the exclusive use of the hotel. The number of places is limited and subject to availability at the time of check-in. Its use has a price list in force for each year.
Can my pet accompany me?
A: Yes, we have a policy created especially for this purpose. Dogs older than 1 year and up to 15kg are allowed - only in our Garden Suites, subject to availability. A non-refundable amount of €150 per stay per dog will be charged, and specific rules apply for the entry and stay at the property of each pet. Contact us for more information.
Can I check out after 11:00 am?
A: Check-in starts at 4 pm and check-out must be done by 11 am to allow our cleaning team to properly prepare the rooms. Late check-out is possible, subject to availability, and is free of charge up to 1 hour. Check-out after 12:00 is subject to availability and will be charged according to the daily rate.
Can I check in before 4 pm?
A: Check-in starts at 4 pm and check-out must be done by 11 am to allow our cleaning team to properly prepare the rooms. However, if the room is ready before the scheduled time, Reception will inform you and you will be able to check-in earlier. If you need to guarantee early check-in , we will need to block the room to ensure it is ready in time for your arrival and a fee corresponding to the daily room price will apply – subject to availability.
Can I leave my bags in the hotel's custody while I wait for the room?
A: Yes, contact us for more information.
Can I leave my bags at the hotel for a few days?
A: We gladly store our guests' bags on check-in and check-out days. Due to space limitations and also for security reasons, we cannot be held responsible for our guests' belongings once they are no longer staying at the hotel.
Does the hotel have a shuttle or transfer service ?
A: We have transfers/private transport service, available to and from any location in Portugal or abroad, subject to budget. Pick-up and Drop-off services at the ferry terminal and at the Alcácer do Sal and Grândola train stations are also available, as well as transfers to and from Humberto Delgado airport. Contact us for more information.
Is reception always open?
A: Reception is open 24 hours a day, 7 days a week.
Does the hotel have WiFi?
A: 200MB broadband WiFi is available throughout the hotel and is free of charge. The password is provided during check-in or if requested at reception.
How does the cell phone available in the room work?
A: The hotel provides guests with a free 4G Smartphone during their stay. This device includes 30 minutes of national or international calls, so that guests can stay in touch with their families and friends and with the hotel's services. It also includes a reasonable Internet limit for use outside the hotel – a notification will appear when the limit is close to being reached. The AlmaLusa Hotels application is available on mobile phones to facilitate communication between guests and reception, call a taxi, book a restaurant, among others. The application also includes recommendations for places to visit, itineraries and various information that may be useful during your stay in Comporta. Contact us for more information.
This mobile phone only works during our guests' stay and will not allow a different SIM card to be used, from any other provider. It will be blocked if it is stolen. A deposit may be required for its use, as well as a penalty in case of loss. Contact us for more information.
What time is breakfast?
A: Breakfast starts at 08:00 and ends at 11:00. You can always choose to use the Grab&Go service, in the “Duna” room or AlmaLusa Café
Can I have breakfast before 08:00?
A: Breakfast starts at 08:00. However, if guests cannot enjoy breakfast at the usual time, the hotel can provide a lighter breakfast, which must be requested at Reception by 6 pm the day before and which will be served at the AlmaLusa Café.
Where is breakfast served at the hotel?
A: AlmaLusa Comporta serves a buffet breakfast in the Duna room on the ground floor of the west wing. You can also opt for the AlmaLusa Café or have breakfast in your room or suite using our Grab&Go service.
Does the hotel offer in-room dining service?
A: Throughout the day and at established times, our guests can use Room Service Grab&Go. You just have to go to the dining area of your choice, which is open at the time in question, and formalize your order. The proper containers with the requested items will be prepared and delivered at the moment, so you can take them back to your room. Room Service Grab&Go is available at AlmaLusa Café, Rooftop Bar and Sala Duna, during their opening hours.
What time does the cleaning team start cleaning my room?
A: The cleaning team only starts the daily cleaning when guests leave their rooms. However, priority will always be given to check-out rooms, in order to anticipate arrivals on the day. For this reason, rooms will normally be cleaned and inspected by 4pm. If you have a special reason for wanting your room cleaned at a specific time, please inform Reception or the cleaning team, who will do their best to accommodate your request.
Why do I have to leave my key at reception?
A: At AlmaLusa, our main concern is the satisfaction and safety of our guests. We kindly ask you to leave your key with Reception for your comfort and security, but also so that we can be in contact with you during your stay. All our keys are marked with the room number and the name of the hotel.
What should I do if I forget something in the room?
A: Upon your departure, the cleaning team will inspect and clean the rooms. If personal belongings are found, they will be stored and registered in our “Lost and Found” section. Contact us for more information.
