Room directory
Welcome to AlmaLusa Baixa/Chiado!
In this directory, you will find all the information about our facilities and services that you may need during your stay. Should you have any additional questions or requests, please do not hesitate to contact us.
We wish you a memorable stay!
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Activities | We have selected the best activities to make your visit to Lisbon memorable. Our Concierge service, available 24 hours a day, 7 days a week, is on hand to make reservations and offer recommendations. During your stay, you will also have access to an iPhone with the “AlmaLusa Hotels” app, featuring exclusive tips, a variety of activities, all the services available during your stay and a chat service with Reception. For reservations or further information, please contact Reception.
Adapter | We have adapters available at an additional cost.
Air Conditioning | Your room key includes a card which, when inserted into the energy-saving slot at the entrance to your room, activates the electricity and air conditioning. Please remove it whenever you leave the room. You can control the temperature using the panel located on the wall next to the door. Should you have any questions, please contact Reception.
Airport | Lisbon Airport is approximately 30 minutes by car from the hotel. There are several transport options available to reach the hotel, including the metro and bus. We also provide a transfer service at an additional cost. For reservations and further information, please contact Reception at info.bc@almalusahotels.com, (+351) 21 269 7440, or visit our dedicated page.
Amenities on Request | The following items are available on request: dental kit, shaving kit, vanity kit, sewing kit, comb, shoe care kit and bathrobe. Please contact Reception.
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Babysitting | Babysitting is available on request and subject to availability. This service is available at an additional cost.
Bathrobes | Bathrobes are available on request and subject to availability. Please contact Reception.
Bathroom Amenities | All our bathrooms are equipped with shampoo, conditioner, shower gel, shower cap, body lotion, hairdryer and slippers.
Bed | Colmol and AlmaLusa have designed a bed with your comfort in mind. If you have any allergies or experience any discomfort, please contact Reception. Different pillows are available and we will be happy to help make your bed even more comfortable.
Bed Linen and Towel Change | For your comfort, bed linen is changed regularly or upon request. Towels are changed daily or upon request. For additional changes, please contact Reception.
Boutique | You will find our boutique at the hotel Reception. Choose from a selection of AlmaLusa products, including our exclusive fragrance, jute bags, pens and notebooks, among others. We also offer a selection of products from Portuguese brands.
Breakfast | A buffet breakfast is served daily at Delfina - Cantina Portuguesa from 7.30am to 11.00am. It includes artisan bread, viennoiseries, a variety of hot dishes, fresh fruit, natural juices, yoghurts and different types of cereals. Lactose-free and gluten-free options, as well as plant-based drinks, are also available for guests with dietary intolerances. You can view the full menu here.
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Check-in | Check-in is from 3.00pm. If you arrive earlier, you are welcome to leave your luggage with us and start exploring the city. If you would like to guarantee earlier access to your room, we recommend booking the previous night.
Check-out | Check-out is at 12.00pm. Late check-out is complimentary until 2.00pm, subject to availability. From 2.00pm to 4.00pm, late check-out is charged at 50% of the daily room rate. After 4.00pm, 100% of the daily room rate applies. Late check-out is always subject to availability and should be arranged with Reception.
Coffee & Tea | Complimentary coffee and tea are available during your stay. Capsules are replenished daily. For additional capsules, please contact Reception. To prepare your drink, insert the capsule, lift the lid and press the button on the front of the machine when the light is green. If the lights do not come on, switch on the button at the back of the machine.
Contacts | To contact Reception, please call (+351) 212 697 440. You can also use the iPhone with the “AlmaLusa Hotels” app if you opted for this service at check-in. Open the app and select the relevant button to call Reception. To contact the restaurant, please call Reception.
Cots | If you require a cot in your room or suite, please contact Reception. Cots are only available in selected rooms and suites and for children up to 3 years old.
Credit Cards | We accept the following credit cards: Visa, MasterCard, American Express, Diners Club and JCB.
D
Do Not Disturb Sign | If you do not wish to be disturbed, place the “Do not disturb” sign outside your door with the side reading “Está tudo na sorna!” visible. The same sign can be used to request housekeeping — place it outside your door with the side reading “Já está tudo na alheta!” visible.
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Extra Bed | Extra beds are available in suites only, upon request and subject to availability. If you would like to add an extra bed, please contact Reception. This service is available at an additional cost.
F
Fire Alarms | All rooms are equipped with highly sensitive fire detectors. The alarm system will be activated in the event of excessive smoke in the room or suite. All emergency exits are clearly marked with dedicated lighting. In the event of a fire, do not use the lift.
First Aid | First aid kits are available at the hotel Reception and at Delfina - Cantina Portuguesa.
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Games Console | A games console is available on request and subject to availability.
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Hairdryer | All bathrooms in our rooms and suites are equipped with a semi-professional 1800W hairdryer.
Hours | Delfina - Cantina Portuguesa offers the following services: breakfast from 7.30am to 10.30am, lunch from 12.00pm to 4.00pm, dinner from 7.00pm to 11.00pm, bar service from 4.00pm to 7.00pm and room service from 12.00pm to 10.00pm.
Housekeeping | Housekeeping is provided daily until 4.00pm. Should you require priority cleaning or prefer your room to be serviced at a specific time, please contact Reception and we will do our best to accommodate your request. If you require fresh towels or additional bathroom amenities, please let us know. If you do not wish to have your room cleaned, place the “Do not disturb” sign outside your door or inform Reception.
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Ice | Should you require ice, please contact Reception.
Internet | A dedicated symmetrical high-speed internet connection and state-of-the-art access points are available to provide an excellent Wi-Fi experience.
iPhone | To keep up with technological developments, instead of telephones in the rooms we have an iPhone available for you, with unlimited national calls and internet access. You can also use the “AlmaLusa Hotels” app, which includes recommendations and allows you to request restaurant and taxi reservations. Reception and our Concierge service are available 24/7 via chat. To start using the iPhone, please request it from Reception.
Ironing Board and Iron | An ironing board and iron can be delivered to your room or suite upon request. Please contact Reception.
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Key | At check-in, you will receive one key per room or suite, with information about your room number and the hotel. For security reasons, we kindly ask you to leave it at Reception when you go out and collect it when you return. Reception is open 24 hours. If the key is left inside the lock, an external technician will need to be called and the hotel may charge a €150 service fee.
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Laundry and Sewing | Place your clothes inside the laundry bag provided in your room and hand it to our team by 9.30am for delivery by 9.00pm on the same day, except Sundays. A sewing service is also available upon request, with different turnaround times. For further information, please contact Reception.
Lost and Found | Perishable items, such as food or drinks, with the exception of wine, may be kept for up to 8 hours after being found. Other items will be kept for 6 months and subsequently donated if no claim has been made. If you are missing a personal item during or after your stay, please contact Reception. Shipping items left at the hotel is subject to an additional cost.
Luggage | We provide a convenient luggage storage service for our guests. If you arrive before check-in or would like to continue enjoying the city after check-out, we will be happy to store your luggage free of charge.
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Magazines and Newspapers | Magazines and newspapers are available for purchase upon advance request. Please contact Reception.
Massages | After a day exploring Lisbon, relax in the comfort of your room while enjoying a massage. For further details about available treatments and rates, click here. Please contact Reception to book your massage. This service is only available in selected rooms and suites. We recommend booking in advance to ensure availability.
Medical Service | If you require medical assistance, please contact Reception immediately. We can also provide information on the nearest pharmacies, as well as the contact details and opening hours of pharmacies on duty. The medical emergency number in Portugal is 112.
Menus | Delfina - Cantina Portuguesa is open for lunch and dinner. Our Chef has created a menu celebrating the richness of Portuguese gastronomy while embracing international influences.
- Breakfast Menu (7.30am to 10.30am)
- Food Menu (12.00pm to 4.00pm and 7.00pm to 11.00pm)
- Drinks Menu (11.00am to 11.00pm)
We recommend booking a table. To contact Delfina - Cantina Portuguesa, please call (+351) 21 269 7445.
Messages | We provide a message reception and delivery service. Our Reception team can also receive and record telephone messages, ensuring they are personally delivered to guests.
Minibar | All rooms have a minibar for your convenience.
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Other Information | For any other information, please contact Reception at info.bc@almalusahotels.com or (+351) 212 697 440.
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Parking | If you need to park your car, there is a public underground car park directly opposite the hotel. We offer special rates for our guests. Please visit Reception before parking to activate the discount.
Pets | Pets are not permitted at the hotel.
Pillows, Sheets and Blankets | Please consult our pillow menu, which includes hypoallergenic, low-density and orthopaedic options. Additional pillows, sheets and blankets are also available upon request. For further information, please contact Reception.
Printing and Scanning Services | Complimentary printing, scanning and photocopying services are available upon request. For further information, please contact Reception.
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Reduced Mobility | One room for guests with reduced mobility is available upon request and subject to availability. Our facilities are prepared for guests with reduced mobility, with a lift and wide doors.
Restaurant | Delfina - Cantina Portuguesa presents a menu celebrating the richness of Portuguese gastronomy. The menu includes a selection of traditional dishes with our Chef’s touch, as well as a varied drinks selection. For further information, please visit our dedicated page.
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Safe | A coded safe is available in your room or suite for storing small valuables. The hotel is not responsible for valuables or belongings left in the room or safe.
Shoe Shine | A shoe-shine service is available upon advance request. For further information, please contact Reception.
Smoking | Smoking is prohibited in rooms, suites and all indoor areas of the hotel.
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Taxi | Reception can assist you in arranging a taxi or provide you with the necessary contact details.
Television | The LED Full HD Wi-Fi television in your room includes 95 channels in several languages. You can view the full channel list here.
Tickets | A ticket booking service is available upon request. For further information, please contact Reception.
Transfers | Transport services can be paid for at the hotel. The prices shown are valid for 2 people. For further information or to make a reservation, please contact Reception.
- Airport pick-up: Private €60
- Airport drop-off: Private €50
- Airport pick-up and drop-off: Private €105
For 3 or more people, please let us know, as different rates may apply. A standard car can accommodate 2 large suitcases. If you have additional luggage, please inform us so that we can confirm whether the reserved vehicle has sufficient capacity. If necessary, a larger vehicle may need to be booked, at different rates.
For services between midnight and 6.00am, a €15 supplement applies per journey.
Turndown | We provide an evening turndown service, including bed preparation, towel replacement and room cleaning.
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Umbrella | Umbrellas are available upon request from Reception.
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Wake-up Service | We provide a personalised wake-up service. Please inform Reception of the time you would like to be woken up. Our friendly team will wake you at the agreed date and time.
Water | We provide a complimentary selection of water during your stay. Two bottles — one still and one sparkling — are replenished daily when your room is cleaned. Should you require additional bottles, please contact Reception.
Safety Information
AlmaLusa Baixa/Chiado is equipped with a central fire alarm system. All our teams are trained to deal with emergency situations quickly and efficiently. Smoke detectors are installed throughout the hotel, including in all rooms and suites.
Instructions
Please familiarise yourself with the location of the emergency exits, fire alarm system and fire extinguishers. Please also read the Emergency Exit Plan displayed on your room door.
In the event of fire or smoke in your room or suite, leave immediately and locate the nearest alarm button in the corridor. Alarm buttons are installed near each lift and emergency exit.
If possible, close all doors near the fire to prevent it from spreading. Do not put yourself at risk and only attempt to extinguish a small fire using a fire extinguisher if it is safe to do so. In the event of a major fire, leave the building immediately. Remain calm.
In Summary
- Call Reception whenever possible.
- Close all windows and doors.
- Remain calm.
- Leave your room immediately.
- Do not use the lift.
- Fire doors close automatically but remain operational for rescue purposes.
Emergency Contacts
Medical emergency service: 112.