Loyalty Programme
Enhance your stay at AlmaLusa Hotels by joining our Loyalty Programme.
Enjoy exclusive benefits such as discounts and member-only offers, along with privileges available across all AlmaLusa properties. Best of all, membership is completely free! Start climbing levels now and enjoy your rewards.
Member Benefits
Exclusive discounts, up to 20% off room rates
Special perks such as late check-out, complimentary meals, and room upgrades
Up to 10% off food, drinks, transfers and activities
VIP offers exclusive to AlmaLusa members
And much more, to deliver an exceptional experience for every member
Frequently Asked Questions
1. How are the discounts in the AlmaLusa Loyalty Programme granted?
Discounts are tiered and increase with the number of stays at the hotel. The discount applied depends on the member’s current level and is applied directly to the room rate at the time of booking or payment.
2. Can I combine discounts from the Loyalty Programme?
No, discounts are not cumulative. The applicable discount is based on your member level, and multiple discounts cannot be combined.
3. How do I access the benefits of the AlmaLusa Loyalty Programme?
Benefits are earned progressively through the number of stays and are cumulative. During check-in, we will scan your QR code to confirm your membership status and activate the benefits for your stay.
4. Are the benefits subject to availability?
Yes, some benefits are subject to availability. Any benefit marked with an asterisk (*) may not be available at all times.
5. How do I update my discount level in the programme?
Your discount level is automatically updated after each stay, in accordance with the programme’s conditions. Simply present your app’s QR code at check-in so the hotel can verify and apply the appropriate discount.
6. Can I receive Loyalty Programme benefits without booking directly with the hotel?
No, benefits are only available when booking directly with the hotel, whether through the website, by phone, email, or other direct channels.